Antelope CRM for Newbies

REMOTE FULL TIME

Job description

Antelope suite of products streamlines all the operation and reporting of your business, making complicated and time-consuming operations a thing of the past. With Antelope’s CRM, Tracking and VOIP combined into one smart interface, giving you instant access to all the information you need to maximize your ROI.

We are looking for a talented and ambitious individual to join our T3 Technical Support team and handle Tier 1 escalations while working closely with developers and QA teams.

As our product is a SaaS CRM you should be comfortable with debugging and solving issues relating to web technologies - checking server logs, querying databases (MySQL), recreating scenarios in order to reproduce bugs, help create internal documentation and keeping tier 1 agents’ skills sharp.

Requirements

  • Good understanding of HTTP
  • Comfortable querying MYSQL databases
  • Collaborate with 3rd party services in order to solve issues
  • Provide support, mentorship and guidance to Tier 1 support personnel
  • Maintain or add to Best Practices documentation for internal and external clients

The ideal discovery meeting agenda

  • Medical Insurance
  • Parking
  • Lunch

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