SALES PROCESS

Common Mistakes That Kill Your Post-Purchase Experience

The post-purchase experience is where you have the chance to convert a paying customer into a loyal fan and repeat buyer of whatever it is you sell. Give your customers even a mediocre post-purchase experience, and you can forget about that coveted Life Time Value increase.
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Tom Montag 6 min read
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SALES TEAMS & MANAGEMENT

CRM 101: CRM explained.

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Tom Montag
SALES TEAMS & MANAGEMENT

5 Ways To Reduce Customer Service Response Time and Not Lose Leads

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Tom Montag
reduce customer service response time
☕️ 8 min read
SALES TEAMS & MANAGEMENT

Why The Ninja Makes Sense For Your Business

All call center operators know that it's not about how many calls your agents make; it's about the number of sales they close.
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Tom Montag
☕️ 8 min read
SALES TEAMS & MANAGEMENT

CRM Hacks For Sales Managers

The main goal of any sales operation is, of course, to make sales. Unfortunately, a big part of any sales manager's daily work schedule has to do with time and resource management.
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Tom Montag
☕️ 8 min read
SALES TEAMS & MANAGEMENT

Top Tips For Cleaning Your CRM Data

Bad data is one of the headaches any enterprise has to deal with, and it's something that will affect your systems at some stage, even with the use of a CRM. Today's business systems are far more connected, and your database will serve as the starting point for most of, if not all, your marketing decisions and strategies.
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Tom Montag
☕️ 6 min read
SALES TEAMS & MANAGEMENT

Five Ways A CRM Can Help Your Business

Making the most of the leads your marketing department generates calls for a robust data management process, and that calls for a CRM.
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Tom Montag
☕️ 8 min read
SALES TEAMS & MANAGEMENT

Top 5 Tips To Prevent Customer Churn

You can please some people all the time and all people some of the time. One thing you can't do is please all of the people all of the time. If that's your policy to prevent customer churn, how's that working out for you? Not amazingly would be my guess.
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Tom Montag
☕️ 6 min read
SALES TEAMS & MANAGEMENT

How To Convert Forex Leads Into Traders With Email

That's the critical question your leads are asking about your brand, and how you choose to answer it will determine your FTD and re-deposit ratios to a considerable extent.
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Tom Montag
☕️ 8 min read
SALES TEAMS & MANAGEMENT

How Accurate Are Your Data-Driven Decisions?

Dirty data means not all data-driven decisions will be good ones. To get to the actual data, you need to run regular maintenance on your CRM. That might seem like a lot of work, but the effort you put in today will pay dividends tomorrow.
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Tom Montag
☕️ 6 min read
SALES TEAMS & MANAGEMENT

Customer Retention Marketing Is Where It All Begins

Ecommerce is booming, but attracting new customers is becoming more difficult and expensive. How do you advance in a cutthroat environment? You work with the resources you already own – and have paid for!
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Tom Montag
☕️ 6 min read
SALES PROCESS

Ninja Call Routing

Ask any call center operator about the customer wait time. The answer will be unequivocal; connecting a customer to the best sales or support agent as quickly as possible is of paramount importance to the success of their operations.
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Tom Montag
☕️ 8 min read
SALES PROCESS

Lead Scoring And Your Conversions

Lead scoring is a hugely influential and effective method to increase your conversions but far too often, lead scoring is overlooked in favor of other, seemingly more straightforward tactics.
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Tom Montag
☕️ 8 min read
SALES TEAMS & MANAGEMENT

Manage Your Contacts And Boost Your Productivity With Your CRM

One of the critical resources any business has is the client database. Managing your client database effectively is one of the most fundamental ways to boost the relationship with your leads and clients.
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Tom Montag
☕️ 6 min read
SALES TEAMS & MANAGEMENT

How The Right Systems Can Improve Your Sales Productivity

Sales Productivity is a quick way of describing your sales team's performance, and it's a subject that's getting a lot of traction lately, particularly with regards to how automation can improve this key sales metric.
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Tom Montag
☕️ 6 min read
SALES TEAMS & MANAGEMENT

Financial Services And Your CRM

Leads are expensive, with some keywords in Google AdWords costing North of $9.30 per click. There's no lack of competition, and it takes deep pockets to run any kind of effective campaign.
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Tom Montag
☕️ 6 min read
SALES TEAMS & MANAGEMENT

Do I Even Need A CRM?

That's a lot of improvement, so Yes, if you deal with leads in any shape, form, or size, your business needs a CRM!
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Tom Montag
☕️ 6 min read
SALES PROCESS

Your CRM And Data Segmentation

Ever heard the term segmentation applied to sales and retention? Chances are you have since segmentation is one of the key ingredients in a tasty conversion recipe.
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Tom Montag
☕️ 8 min read
SALES TEAMS & MANAGEMENT

Marketing Automation – A Critical Part Of Your Sales Process

If your marketing and sales departments don't work together, if your systems don't communicate, conflict arises. Sales will complain about low-quality leads, marketing will complain about low conversion rates and high churn.
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Tom Montag
Marketing Automation - A Critical Part Of Your Sales Process
☕️ 8 min read
SALES TEAMS & MANAGEMENT

The Customer Experience In 2021

Your business may very well be entirely online. Online though, shouldn't translate into a lesser customer experience. If I purchase something online, I'm not prepared to accept a lower standard of customer service.
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Tom Montag
The Customer Experience In 2021
☕️ 12 min read
SALES TEAMS & MANAGEMENT

Retention Starts Before Your Customer Is Even A Customer

Every single buying action is an effort to solve a problem. That holds true in the brick-and-mortar world as well as the digital world. The way we shop may well have changed, but the shopping process hasn't.
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Tom Montag
Retention Starts Before Your Customer Is Even A Customer
☕️ 6 min read
SALES PROCESS

Why Your Call Center Needs The Ninja

All the Antelope apps are highly customer-centric and specifically designed to ease your clients from the acquisition stage to the conversion stage as unobtrusively as possible and with the highest success rates for your efforts.
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Tom Montag
Why Your Call Center Needs The Ninja
☕️ 12 min read
HOW TO PITCH

Managing Remote Teams? Here’s The Tool For You

The Covid-19 pandemic changed the way we work, and regardless of the efficacy of vaccines and even future cures, one thing is for sure. Working from home has become the norm across a whole slew of industries.
Tom Montag
Tom Montag
☕️ 4 min read
SALES PROCESS

An Introduction to the Terminology of the Financial Markets

Are you a veteran in the field, or have you just started a new career in the Financial Services industry? Regardless of your experience level, it's always good to go over the basics of our industry from time to time, so here is our refresher/introduction course of the most commonly used terms in the world of online trading.
Tom Montag
Tom Montag
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