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Why Your Call Center Needs The Ninja

Why Your Call Center Needs The Ninja
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Tom Montag 6 min read

All the Antelope apps are highly customer-centric and specifically designed to ease your clients from the acquisition stage to the conversion stage as unobtrusively as possible and with the highest success rates for your efforts.

Quality leads, in practically any online industry, have become a costly commodity. Marketing costs across all traffic avenues have soared, and some of the traditionally best converting avenues like AdWords and Facebook have also skyrocketed in complexity.

This rise in traffic costs and the compliance requirements of sources like Google AdWords and Facebook ads are reflected in the rising affiliate CPAs on offer today. Take the financial services industry, for example, and even conversions from Tier 2 and Tier 3 countries command CPAs of three hundred and even four hundred dollars. Leads are expensive, but no business, online or bricks and mortar, can survive without leads.

It's not all doom and gloom, though. Luckily for business owners, the Antelope suite of smart apps includes the Ninja, the most advanced lead allocation system available today.

Making the most of your leads and cutting the churn down to the absolute minimum means allocating your leads to the appropriate sales desk and sales agent immediately the lead hits your CRM.

Internet users today are spoilt for choice, and in the financial services verticals, in particular, people sign up to multiple brokers as a matter of course. As the old saying goes, "the early bird gets the worm". Ignore new signup for too long, and you've lost a conversion.

Knowing when and where to allocate a new lead can be a complicated process. Which desks are working, which call agents are available, which agent is converting the best for any particular geo or even traffic source?

The Ninja takes all the guesswork out of your lead allocation. With the built-in intelligent algorithms, the Ninja programmatically allocates your leads based on smart rules, rules that can be customized to match your particular needs and requirements.

The Ninja synchs with the Antelope CRM and automatically allocates the highest scoring leads in your systems with the highest converting agents for the particular lead parameters. These smart rules can range from geotagging to language settings to any CRM notes related to the client in question.

The whole process makes for an efficient flow and results in a more comfortable experience for the agent and the client alike.

The workflow is entirely automated, from dialing the client's contact number, to scheduling follow-up calls, collecting agent feedback, and keeping track of agent results and statistics in real-time.

From a sales agent's point of view, the features the Ninja brings to the table can make the difference between a single and double-figure conversion rate. From a management point of view, the system gives an instant on-demand view of the sales team's performance and can even handle multiple teams.

All that's left is to get the agents on the phones making the calls. The Ninja takes care of all the background clutter, freeing up your agents to close the business.

The Ninja is just one component in the Antelope suite. To find out more about how this innovative technology can increase your bottom line and the rest of the Antelope apps, feel free to get in touch with us today and schedule your free consultation.

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